Greenhouse Treatment Center: FAQ

Does Greenhouse accept insurance?

Yes. Greenhouse accepts most insurance plans. You may verify your benefits here.

We know insurance can be complicated, so we have case and utilization managers to help you deal with any insurance issues, so getting the help you need is as seamless as possible.

What happens when I arrive at Greenhouse?

When you arrive at Greenhouse, you will meet with an intake director or intake therapist who lead you through a 1-hour biopsychosocial assessment where you’ll discuss various issues, like your drug use history and family dynamics, to help us learn more about you and lay out a framework for treatment.

One of our caring nurses will then take your vitals and ask you about your medical history, including any medications you are taking. The nurse will collect a urine sample so we can see which drugs are in your system to better guide your detox and treatment needs.

Staff will then take an inventory of the items you brought to ensure everything complies with facility guidelines and lock up any valuables in the safe.

Depending on what staff determine is the appropriate first step, you may enter medical detox center or begin residential treatment right away.

Certain COVID protocols may apply for new admitting patients. 

Will I get a psychiatric evaluation?

Yes, successful treatment requires treating the whole person, not just the addiction. All Greenhouse patients receive a psychiatric evaluation, so any co-occurring mental health disorders may be identified and addressed.

How long will I be at Greenhouse?

The length of stay will depend on each person’s individual needs, goals, and situation. However, longer treatment durations tend to result in better outcomes. We recommend staying at least 30 days. Most people stay at Greenhouse for 30 to 90 days.

Do you offer medication-assisted treatment?

Yes, we offer MAT. Medications available at Greenhouse include Suboxone, Vivitrol, and buprenorphine.

Is my treatment completely confidential?

Yes, you can rest assured that Greenhouse staff will protect your privacy. We comply with all HIPAA and privacy laws and regulations.

Will you work with my employer?

Yes, our case managers are here to help you with employment-related issues. They will help complete FMLA paperwork, short-term disability paperwork, and maintain communication with your company’s employee assistance program manager and/or human resources (HR) department to make sure you have what you need to maintain your employment while in treatment with us.

Your HR department is obligated to keep your treatment confidential. Also, you may not be terminated by your employer for seeking treatment for substance abuse. It is like any other medical issue for which you may need to leave work to access care.

Can my family visit me while in treatment? How often?

Currently, due to the COVID-19 pandemic, we are not allowing on-site family visitation in order to protect the safety of our patients and staff.

At the point that we can safely allow visitation, you will be asked to schedule visits with the help of your primary therapist. We do not allow unscheduled visits.

Can I smoke?

Yes, but any cigarettes brought to the facility must be unopened in their original container.

Can bring my cell phone and computer?

Yes, you may bring your cell phone and computer to the facility, but access will be prohibited during medical detox or for the first 72 hours of inpatient treatment if you do not transfer directly from detox.

After this blackout period, you will be free to use your phone or computer outside normal program hours, provided you abide by our cell phone and electronic use policy.

Will I get to leave the facility periodically?

Your time in residential treatment will be solely focused on recovery, meaning the majority of your time will be spent on-site. However, there may be outings to tour our nearby sober living and outpatient patient facilities.*

* Outings are currently on hold. 

What happens when I leave treatment?

At Greenhouse, we know your residential stay is only the first step in your recovery. That’s why we work with you to ensure a smooth transition out of our program and that you have the tools and resources to continue the hard work you started in rehab.

On day one, we begin creating an aftercare plan for you. When your time at Greenhouse comes to an end, you’ll have a fully customized discharge plan that will set you up for success.

What will be different this time?

Unfortunately, some people have been to rehab programs that haven’t really met their needs. We hear you. By providing a customized treatment plan for you or your loved one, Greenhouse addresses areas of your life to help find the root of your addiction.

By working with you, your primary therapist, and family (with your consent), we can help identify initial goals for aftercare, obstacles to sobriety, and coping strategies to help you respond to triggers.

By customizing treatment plans to meet the individual needs of each patient, we hope to help you lead a life of improved health, self-direction, stability, attainment of goals, and long-term recovery.

Recovery is possible when you commit wholeheartedly to the treatment process and have the willingness to change. This commitment and belief allows you to acknowledge your addiction and discard harmful behaviors that have hurt you and those you love.

When you’re invested and engaged, attend classes, and participate in therapy, our program can lead to a process of change resulting in wellness, fulfillment of potential, and healing.

Help is just a phone call away. If you or someone you love is struggling with addiction and unsure what to do, contact us at .

Greenhouse Treatment Center, American Addiction Centers’ rehab center in Dallas, Texas, is ready to help you get the treatment you need today.