Alcohol and Drug Addiction Hotlines

Addiction is a serious condition that involves repetitive drug or alcohol use that is difficult to control.1 People who are addicted to drugs or alcohol may find it extremely hard to stop using even in the face of relationship, financial, medical, and psychological problems.1 If you are struggling with this disease or know someone who is, you can reach out to one of many substance abuse hotlines for help.

  • Alcohol and drug hotlines are free, confidential resources available for people struggling with addiction, as well as their loved ones.
  • Hotlines can provide emotional support, information on substance abuse and local resources, and assistance finding an addiction treatment program.
  • There are several free hotlines available for people in crisis, including those having suicidal thoughts.
  • Specific treatment centers will generally have 24/7 hotlines you may call to discuss the program. To reach Greenhouse Treatment Center at any time, call .

What Are Alcohol and Drug Abuse Hotlines?

Addiction takes a heavy toll—not just on the addicted person but everyone who loves them. Drug and alcohol hotlines are valuable resources for anyone affected by addiction.

Woman calling an addiction hotline

Most hotlines are free, confidential lines you can call 24 hours a day, 7 days a week. When you call an addiction helpline, you will be connected with a trusted and caring advisor who can help you learn more about addiction and recovery resources. Drug and alcohol addiction hotlines may provide information about:3

  • Treatment programs.
  • Support groups.
  • Community resources.

Some hotlines are specifically for people in immediate crisis, or their families. For example, the National Suicide Prevention Lifeline will connect you to a trained crisis worker who will listen to you, help you understand how your problem is affecting you, and get you the help you need right away.4

Hotline calls are anonymous, meaning there is no obligation to identify yourself unless you are comfortable doing so.

You can rest assured that when you call a hotline, you will be speaking with understanding, non-judgmental, and supportive people on the other end of the line.

Are There Anonymous Drug Addiction Hotlines?

In many cases, when you call a hotline, you can stay as anonymous as you would like. How much information you divulge is certainly up to you. Most drug and alcohol abuse hotlines that deal with drug abuse are committed to respecting your privacy, so even if you choose to give your name and/or information about your personal situation, this information will be held in confidence.

If you have any concerns about your privacy when you call a hotline, you can ask upfront for confirmation of your confidentiality.

How Do I report a Drug Dealer Anonymously?

Yes, the Drug Enforcement Administration allows you to submit a tip online or by phone, and makes providing your name or other personal information optional. You can submit a tip online anonymously with the DEA, or if you believe you’ve witnessed something that is an immediate threat to health or human safety, you can call your local police.

If you have a family member or friend who has been buying substances from a drug dealer and you’re concerned, your first action may be to call a drug abuse hotline for immediate help for your loved one.

Why Call a Drug Abuse Hotline?

Calling an addiction hotline can help if you or a family member or friend are dealing with addiction. Even if you are unsure if you or someone you know has an addiction, calling a hotline can help you determine if you need help.

Signs that you or someone you love may be addicted to drugs or alcohol include:2

  • Failed attempts in the past to cut down or quit.
  • Using larger amounts of drugs or alcohol or for longer periods of time than you set out to.
  • Spending a great deal of time getting, using, or recovering from drugs or alcohol.
  • Giving up activities and hobbies that you once enjoyed in order to use substances.
  • Craving drugs or alcohol.
  • Putting yourself or others in danger while using drugs or alcohol, such as driving under the influence or drinking to the point of blacking out.
  • Experiencing relationship problems because of substance use.
  • Failing to keep up with responsibilities at home, work, or school because of substance use.
  • Developing physical or psychological problems, such as liver damage, cancer, depression, or psychosis, as a result of your drug or alcohol use.
  • Developing tolerance, or a need for more drugs or alcohol to get the same effects over time.
  • Experiencing withdrawal symptoms when you stop or cut down.

If addiction has impact you and you have questions or need help, calling a hotline can provide you with information and support.

Before calling, make a list of any questions you may have. Even if the hotline is unable to answer all of your questions, they can direct you to other resources that can help you. Hotline operators can talk to you about what type of treatment, level of care, and facility may work for you and may be able to direct you to a list of providers that match your needs.

While addiction hotlines are trusted resources for people dealing with addiction, they are unable to provide emergency medical or psychological care. If you or someone you know is having a medical or psychological emergency, call 911 immediately.

What Happens When You Call a Substance Abuse Hotline?

The questions asked when you call will vary depending on which type of hotline you call and your personal situation; however, some common questions include:

  • Are you in a crisis situation or in immediate danger?
  • Are you having suicidal thoughts?
  • What substances have you been abusing and for how long?
  • Do you struggle with any mental health disorders?
  • Are you looking for treatment for yourself or a loved one?
  • Do you have a specific drug rehab facility or location in mind for treatment?
  • Do you have health insurance?

If you are calling about a loved one, it can help to have some information ready before calling such as their substance use and treatment history and their insurance information (or yours, if they are on your healthcare plan).

Treatment Options with Greenhouse

Located in Grand Prairie, Texas—just outside of Dallas—Greenhouse offers a serene and comfortable setting for people struggling with addiction and co-occurring disorders. Greenhouse provides many different options for addiction treatment.

Our Admissions Navigators can discuss any of the following with you when you call .


Greenhouse Addiction Treatment Center

Greenhouse Treatment Center offers several different options for inpatient treatment, including:

  • Medical detox. During medical detox, staff provides 24/7 monitoring and supervision for people going through drug and alcohol withdrawal.
  • Inpatient rehabilitation. During inpatient, or intensive, rehab, you can participate in individual and group therapy sessions while still being closely monitored by medical and psychiatric staff.
  • Residential treatment. This offers similar services, including 24/7 supervision, group and individual therapy sessions, and participation in therapeutic activities with a lower level of medical supervision than inpatient rehab.


Greenhouse Treatment Center also provides different levels of outpatient treatment, including:

  • Partial hospitalization. This program offers a high level of support but allows you to slowly reintegrate back into everyday life. This level of care involves treatment 3-7 days per week with 6-8 hours of individual and group therapy sessions and therapeutic activities.
  • Intensive outpatient. This program offers similar services to the PHP but for approximately 3 hours a day.
  • Standard outpatient. The lowest level of care, this type of treatment involves once weekly therapy and allows you to stay connected to a sober support system.

Dual Diagnosis

If you or someone you know is dealing with addiction and mental illness, Greenhouse Treatment Center’s approach to dual diagnosis treatment can help. Mental health issues can lead to addiction and vice versa, which makes addressing both issues together important.

Dual diagnosis or co-occurring disorders treatment addresses both addiction and emotional distress—like depression, anxiety, and posttraumatic stress disorder—together.

Chronic Mental Illness

Greenhouse Treatment Center offers the PATH program, which stands for Personalized and Therapeutic Healing, for people dealing with chronic mental illness and addiction. PATH is available to people 18 years or older who suffer from serious mental illnesses like bipolar disorder, schizophrenia, and schizoaffective disorder. The program offers group and individual therapy and medication management.

Its goals include:

  • Improving coping and communication skills.
  • Working through past traumas.
  • Dealing with suicidal thoughts.
  • Developing a positive support network.

PATH offers a unique opportunity to recover from addiction and chronic mental illness in a supportive environment.

Our 90-Day Promise

Greenhouse Treatment Center offers a 90-day promise to anyone who successfully completes 90 consecutive days of addiction treatment with us. If you do not stay sober, you can return for a complimentary 30 days of treatment at an American Addiction Centers facility. Terms and conditions may apply.

Free Drug Counseling Helplines

There are numerous free resources available to you, including:

  • SAMHSA: 1-800-662-4357. The Substance Abuse and Mental Health Services Administration (SAMHSA) offers a free and confidential helpline for people struggling with addiction or mental illness and their families.3 The helpline is available 24 hours a day, 7 days a week, and services are offered in both English and Spanish. The helpline provides information and assistance with referrals for treatment and local support groups.
  • National Suicide Prevention: 1-800-273-8255. The National Suicide Prevention Lifeline provides free and confidential support for anyone experiencing a crisis or considering suicide.4 The Lifeline is managed by a network of local crisis centers and is available 24 hours a day, 7 days a week. Services are offered in English and Spanish by phone and can also be accessed in an online chat for anyone who is deaf or hard of hearing.
  • IMAlivecom. IMAlive is a confidential, secure, and free online service that provides crisis support and suicide intervention.5 It allows you to communicate via instant message with a trained volunteer who can offer emotional support and assistance getting help.
  • Boys Town: 1-800-448-3000. The Boys Town National Hotline offers support for children, teens, and parents who are dealing with emotional issues and crises.6 The hotline is open 24 hours a day and is staffed with trained counselors who are available to speak and answer your questions. Services are available by email and phone in English and Spanish, and translation services are offered in over 140 different languages. There is also a TDD line (1-800-448-1833) for callers who are deaf or hard of hearing.

Are you ready to reach out for help and start the addiction treatment process? If you or someone you love is struggling with addiction and are ready to take the first steps towards recovery, call us today at to start the rehab admissions process. Greenhouse Treatment Center, American Addiction Centers’ Texas rehab center, is ready to help you get the treatment you need today. We offer a variety of different treatment services as well as levels of rehab. Call today to find out about your rehab payment options or how to use insurance to pay for rehab.


  1. National Institute on Drug Abuse. (2018). Drugs, brains, and behavior: The science of addiction.
  2. American Psychiatric Association. (2013). Diagnostic and statistical manual of mental disorders (5th ed.). Arlington, VA: American Psychiatric Publishing.
  3. Substance Abuse and Mental Health Services Administration. (2019). National helpline.
  4. Substance Abuse and Mental Health Services Administration. (n.d.). National suicide prevention lifeline.
  5. IMAlive. (2019). Who we are.
  6. Boys Town. (2019). Boys Town Hotline.


Was this page helpful?
Thank you for your feedback.

American Addiction Centers (AAC) is committed to delivering original, truthful, accurate, unbiased, and medically current information. We strive to create content that is clear, concise, and easy to understand.

Read our full editorial policy

While we are unable to respond to your feedback directly, we'll use this information to improve our online help.

You aren't alone. You deserve to get help.
Greenhouse is located in Grand Prairie, Texas, which is easily accessible from Dallas and Fort Worth.
Take your next step toward recovery:
✔ learn more about our addiction treatment programs.
✔ see how popular insurance providers such as Aetna or Humana offer coverage for rehab.
view photos of our facility.